Should you encounter technical problems when accessing the service, the following questions and answers about some common problems may help.
If the problem is not resolved, please contact your Account Manager in your branch or representative office.
General note: these instructions refer to Internet Explorer version 5.5 and above.
Which browser should I use for Hapoalim Online?
To view our web site, you may use Internet Explorer version 5.5 or above or Firefox.
Message “The Page cannot be displayed", while trying to access the account
The page that should be opened is a secured page and therefore, few definitions need to be verified:
If using Microsoft Internet Explorer 5.5 and above:
On the Internet Explorer properties (Internet Options) look into:
"Security" tab. Make sure the "Internet zone" is at its default level (as seen on picture number 1)
“Privacy" tab. Make sure the “Default" button is pressed on and that you’re on “Medium" level (as seen on picture number 2)
“Advanced" tab. Make sure the “Use SSL 3.0" option is marked with a “v" or use the “Restore Defaults" button (as seen on picture number 3)
If using a corporate Firewall, port 443 should be open for traffic. This information needs to be checked by the IT technician in your corporation.
When I access my account, I can’t see the closed lock in the bottom right-hand corner of the screen that insures a secure connection
Select the “View" menu. The “Status Bar" option must be selected: